What file type can I upload?
It's best if the image you are uploading is the highest resolution available with clean line work so your logo will be perfectly embossed into the template shape.
Can I request a different kind of wax?
We do prefer to work with beeswax due to it's higher quality. However, soy wax is available upon request - just leave us a note in the Additional Details section and we will get you a quote.
How long does it take from placing an order to delivery?
For an average order it will take two weeks for production plus the shipping time. The exact time will be determined based on how many pieces you want and the complexity of the project.
Do you ship internationally?
Yes, we do.
How long does it take to ship to me?
If you’re local to the US it can arrive within the same week that we finish making the pieces. For international orders it can take up to two weeks.
How much does it cost?
When customizing our template shapes, the pricing is available at checkout. For more customized projects, feel free to reach out to us directly at firstname.lastname@example.org
What’s your minimum order quantity?
We are working with companies large and small and are happy to discuss your needs. Usually the minimum order quantity is 25 pieces.
What if we want more than 500 pieces?
If you’re interested in more that 500 pieces, send us an email several months in advance to ensure we can make your deadline.
Can you make a one off sample?
We don't usually make one off samples. However, we always send a proof of your 3D model for your approval before moving into production.
What if we have our own design/shape for the pieces we want?
If you have an original design that you would like us to 3D model for production, email us directly and we can put together a quote specifically for your needs.
Can you work with our 3D models?
Yes, we are happy for you to send us obj or stl files.